Hitachi ID Identity Manager Pricing
Software license
Hitachi ID Identity Manager pricing is based on the number of users (people, not login accounts). This includes all features, all connectors, all client software components and the right to run as many servers and CPUs as desired. A one-time purchase grants customers the perpetual right to use Identity Manager.
Identity Manager pricing is calculated using a smooth curve -- as the number of users increases, the price per user steadily decreases. This means that customers do not have to base their purchase volumes on price bands or tiers. Instead, customers purchase for the number of users actually required, knowing they will get the best price for that volume.
Customers are encouraged to, over time, extend their deployment of Identity Manager to manage new target systems and to activate new features, at no additional charge.
Customers may run as many Identity Manager servers as required, to provide high availability, redundancy and a test/QA environment, at no additional charge.
Annual support / maintenance
Annual maintenance is typically based on annual contract. Annual fees are 20% of the software license fee, purchased at time of purchase of software license and renewed every 12 months. Maximum fee escalation is 15% of the previous year's fee.
Annual maintenance includes:
- Unlimited technical support via e-mail, telephone, fax and secure
remote VPN, if such access is provided by Hitachi ID Systems customer, during regular
support hours, 17 hours per day, 5 days per week (Monday to Friday
3 AM to 8 PM Eastern time)
- All major and minor updates and upgrades to Identity Manager are included in the maintenance contract, so Hitachi ID Systems customer does not have to purchase upgrade products.
Optional emergency incident support coverage is also available during non-regular support hours, 24 hours/day, 7 days/week. A technician will respond to your request for assistance within 90 minutes of your call. The annual fee for such coverage is 5% of the software license fee.
Professional services
Some Hitachi ID Systems customers elect to implement Identity Manager on their own. However, Hitachi ID Systems does offer and for larger deployments recommends, fixed-price deployment services.
Hitachi ID Systems implementation services include complete configuration and activation of Identity Manager, as well as preliminary work such as system design and follow-up work such as user adoption monitoring and development of adoption strategies.
Identity Manager-related services are provided both remotely and on-site, as appropriate.
All Hitachi ID Systems services are provided on a fixed price, agreed-deliverables basis, based on a mutually agreed-upon statement of work.
Hitachi ID Systems professional services are priced at $1,800 per day. Services are delivered at the pace that Hitachi ID Systems customer can accept them.
Turn-key deployment
We encourage our customers to use our deployment services . Installation is performed on a fixed price basis, with guaranteed functionality.
Please contact us for a price quote.